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Find answers to our most frequently asked questions about orders, personalization, production, shipping, payments, and returns.
Our jewelry is made to order and requires time for production, personalization, quality checking, and preparation before shipment. Production times are estimates and may vary depending on order volume, customization details, material availability, and other operational factors.
Standard production may take approximately 5–60 business days. During periods of exceptionally high demand, peak seasons, complex personalization, or unforeseen production delays, production may take up to 120 business days.
In rare circumstances, production may take longer than 120 business days. Orders remain active and continue to be processed in the production queue. Customers may contact us at any time for an order status update.
Production and shipping are separate stages. Shipping begins only after your order has completed production and has been dispatched.
Once production is complete, your order will be prepared and shipped. After dispatch, you will receive a shipping confirmation with tracking information when available.
Shipping times are estimates and can vary due to carrier delays, weather, holidays, or other circumstances outside our control.
After production and dispatch, delivery generally takes approximately 5–9 business days. Carrier delays may occasionally extend this timeframe.
Yes. We currently ship orders within the USA.
Yes. A shipping confirmation with tracking information will be sent once your order has been dispatched. Please check your spam or junk folder if you do not see the email in your inbox.
Address changes may be possible before an order has shipped. Once an order has been dispatched, we cannot guarantee that the shipping address can be changed. Please contact us as soon as possible if you entered an incorrect address.
Please contact us immediately if you need to request a cancellation or modification. Because personalized and made-to-order products enter production quickly, changes or cancellations cannot be guaranteed once production has started.
No. Production and delivery timeframes are estimates and are not guaranteed. High order volume, personalization requirements, material availability, carrier delays, and other unforeseen circumstances may affect the final delivery timeframe.
If your package appears delayed or has not been delivered, please first review the tracking information provided by the carrier. If the package remains undelivered, contact us so we can assist with the next steps and carrier investigation when applicable.
Yes. Selected pieces can be personalized with a photograph, name, message, or engraving depending on the product and options available.
Our Memorial Photo Heart Necklace is available in Surgical Steel and with an 18K Gold Finish.
The necklace is adjustable from approximately 18–22 inches (45–56 cm). The heart pendant measures approximately 24 × 24 mm.
Absolutely. Memorial jewelry can be a deeply meaningful gift for someone honoring a loved one or carrying an important memory close to their heart.
For wholesale or larger quantity orders, please contact us directly so we can discuss your request.
Personalized and engraved items are made specifically according to the customer's selected options and are therefore considered final sale.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include clear photographs of the item and packaging so our team can review the issue.
If a return is approved, please keep the original packaging and return the item in the condition in which it was received.
We accept major payment methods available through our secure Shopify checkout, including major credit and debit cards and supported digital payment options.
Payments are processed through Shopify's secure checkout system. Your payment information is handled through secure payment processing and is not stored directly by Evelyn Harper Collection.
Prices on our store are displayed in USD.
Evelyn Harper Collection is a registered business in Hayward, California, USA.
Please contact us as soon as possible and provide your order number along with photographs or any relevant details that may help us understand the issue.
Contact us immediately after placing your order. We will do our best to assist before the order enters production, although changes cannot be guaranteed once production has begun.
Every memory deserves to be treasured.
